We recently stayed in the Pinnacle building for a week. We had a nice visit with friends who have been going there for five years now. Even they were dismayed at the story I am about to relate. When we arrived, Compass Cove would not honour the quote they had given us by telephone and by email before our trip and we forgot to bring the email as proof. They charged us a higher rate saying they had no record of the lower offer. Once home, I forwarded them the email they had sent me as proof of my claim. I asked them to refund the difference. To date, they refuse to reply to any of my correspondence! This is very unprofessional behaviour. They obviously do not want repeat business from us in the future. We drove 1,200 miles from Ontario, Canada only to be refused the lower rate which they had promised. Obviously, I am not happy with them. If they would have answered my emails with an apology and a promise of a refund, I would not be writing this now. They do not appear to be a very honest Resort using this instance as an example. To top it all off, our stay was very noisy. They could have told us in the outset that they were renovating in February but did not. The Lazy River was closed as well. That was a highlight we were looking forward to enjoying. We could have scheduled for March instead and had a much more pleasant stay. Beware of the Compass Cove Oceanfront Resort at 2311 South Ocean Blvd, Myrtle Beach, SC 29577, everyone. Bring proof of your reservation if you do go there at all. Beware!
Very poor customer relations at Compass Cove!
Thanks! That experience would kill an otherwise lovely trip! I am certainly going to print my reservation confirmation e-mail to bring with me right now.
Very poor customer relations at Compass Cove!
Was it a conformation from where you made reservations online orwas it just an e-mail saying thatthey would give you a lower rate? If it was the conformation from were you booked online then they should have honored that price.
Since posting to this forum, I have been in contact with a very helpful Compass Cove Manager. As it turns out, their server was rejecting my emails for some reason so they were not aware I was trying to contact them. Most of our correspondence had to be made by Message in Tripadvisor. I received the requested refund and a heartfelt apology for the inconvenience. Also I%26#39;ve been told that Compass Cove has recently undergone a management change at the top and are refocusing on guest service as a top priority. This is good news for future guests! I would still advise everyone to bring proof of your reservation and any emails promising lower rates with you where ever you go to vacation.
Cheers to Compass Cove for getting this right.
...and cheers to the OP for posting to let us know CC followed through on this...
HOWEVER...I was one of many guests shuffled around or dislodged earlier this year in the Pinnacle building due to the disruptive renovations that nobody had been informed of. It sounds as if those who were not still had noise and closed ammenities to deal with and should have been forewarned.
CC still neeeds to be held accountable for this.
I like the place but this is inexcuseable,
This post is a good warning to everyone about the importance of bringing documentation - perhaps especially for any reservations made primarily by tlephone and over the internet. It seems like if places get booked, and they see the chance to make some extra $$$, they will try any tactic to gouge the customer.
We have had an almost identical situation at a resort in Florida (which is now out of business). Even though I had my printed deposit receipt and confirmation in hand, the front desk still insisted that they had no record of us and acted like they were doing us a favor to ';squeeze us in'; (and ';especially at THAT price';).
They escorted us first to a dilaptidated room that was clearly not what we had reserved. Only because I held my ground and, since my parents were staying nearby and ready to accommodate us in a pinch, did they finally come up with a (surprise!) appropriate room that was ';just vacated';.
FYI - They, too, ultimately blamed ';computer problems'; for the confusion. I suppose I will never really know ...
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